Terms & Conditions

TERMS & CONDITIONS

Company Information & Contact

Entity: FUNKALAB LLC, a company incorporated in the United States, maintains its registered office at 1261 Seagrape Cir, Weston, FL 33326, United States. Our website is accessible at funkalab.com.

Customer service: To reach us, email support@funkalab.com or send mail to 1261 Seagrape Cir, Weston, FL 33326, United States.

Our communication with you: Notices will be sent via email or telephone, using the details you provided with your order.

For clarity, “writing” or “written” includes email correspondence.

TERMS AND CONDITIONS WHEN YOU ORDER OUR PRODUCTS

1. Our contract with you with respect to your order (the “Contract”):
   1.1. What these terms cover. These are the terms and conditions on which we supply products to you.
   1.2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the Contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
   1.3. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
   1.4. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, due to unexpected limits on our resources, an error in pricing or description, or inability to meet a delivery deadline you have specified.
   1.5. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. Please include this number whenever you contact us about your order.
2. Our products
   2.1. Products may vary slightly from their pictures. Images of the products on our website are for illustrative purposes only. Although we make every effort to display colors accurately, we cannot guarantee that a device’s display accurately reflects the colors of the products.
   2.2. Product packaging may vary. The packaging of the product may differ from that shown in images on our website.
3. Your rights to make changes
   If you wish to make a change to the product you ordered, please contact us. We will let you know if the change is possible and inform you about any changes to the price, delivery time, or other necessary adjustments.
4. Our rights to make changes
   4.1. Minor changes. We may change the product to reflect changes in relevant laws or regulatory requirements.
   4.2. Significant changes. We may update terms or products, but will notify you beforehand. You may then choose to end the Contract and receive a refund for any products paid for but not received.
   4.3. Updates to digital content. We may update digital content as needed, ensuring it still matches the description provided before purchase.
5. Providing the products
   5.1. Delivery costs. The delivery cost will be displayed on our website.
   5.2. Delivery time. We will inform you during checkout when the products will be delivered.
   5.3. Delays outside our control. We are not liable for delays caused by events beyond our control, but we will inform you as soon as possible.
   5.4. Collection by you. If you have chosen to collect your order, you will be notified when it is available for pickup.
   5.5. If you are not at home. If no one is available to receive the order, we will leave instructions for re-delivery or collection.
   5.6. Failure to re-arrange delivery. If you fail to collect or rearrange delivery, we may charge additional storage and shipping costs.
   5.7. Late delivery rights. You have the right to cancel your order if delivery is significantly delayed or not possible.
6. Refunds and your rights to end the Contract
   6.1. If you are dissatisfied with a product, we will refund its cost (excluding shipping and handling). Requests must be made within 14 days of shipment.
   6.2. You can end the Contract with us at any time depending on what you bought and the issue involved.
   6.3. Ending the Contract for our fault. If we made an error (e.g., incorrect description, pricing issue, or excessive delay), you are entitled to a full refund.
   6.4. When you don’t have the right to change your mind. Products sealed for hygiene or health reasons cannot be returned once opened.
   6.6. Timeframe to change your mind. You have 14 days after receiving your goods to change your mind.
7. How to end the Contract with us
   You can cancel your order by:

• Visiting your account page on funkalab.com, or
• Emailing us at support@funkalab.com, providing your name, address, order details, and contact information.

8. Price and payment
   8.1. Prices are displayed on our website at checkout and include applicable taxes.
   8.2. Pricing errors. If a pricing mistake occurs, we will notify you before processing the order.
   8.3. Invoice disputes. If you believe an invoice is incorrect, contact us immediately. No interest will apply until the issue is resolved.
9. Our responsibility for loss or damage
   We are responsible for foreseeable losses caused by our failure to comply with these terms. We are not responsible for losses that are unforeseeable or indirect.
10. Use of personal information
    We will only use your personal information as outlined in our Privacy Policy.

FUNKALAB LLC
Address: 1261 Seagrape Cir, Weston, FL 33326, United States
Email: support@funkalab.com
Website: funkalab.com