Cancel / Change Order Policy

Effective Date: July 10, 2026

At Funkalab, we understand that you may need to modify or cancel an order after it has been placed. This policy explains how order cancellations and changes are handled, the applicable timeframes, and the options available to our customers.

Please read this policy carefully before placing an order.

Summary

• Orders may be canceled or changed before they enter processing.
• Order requests should be submitted as soon as possible.
• Orders already processed or shipped generally cannot be canceled or modified.
• If cancellation is approved before shipment, a full refund will be issued.
• Refunds for approved cancellations are processed within 7 business days to the original payment method.
• Customers should contact our support team immediately if changes are needed.

Order Processing Schedule

Orders are processed during normal business days only.

Because orders move quickly into fulfillment, cancellation or modification requests should be submitted immediately after the order is placed.

Order Cancellation

Customers may request cancellation of an order before it enters the processing or fulfillment stage.

To request a cancellation, please contact Customer Support and provide:

• Order number
• Full name
• Email address used for the purchase
• Reason for cancellation (optional)

Submitting a cancellation request does not guarantee that the order can be canceled.

A cancellation becomes effective only after confirmation from Funkalab.

Order Changes

Customers may request changes to an order before processing begins.

Possible changes include:

• Shipping address
• Recipient name
• Contact information
• Quantity adjustments
• Product selection (subject to availability)

Once an order has entered processing, changes may no longer be possible.

Orders That Cannot Be Changed or Canceled

An order generally cannot be canceled or modified after:

• Processing has begun.
• The shipping label has been created.
• The order has been transferred to the shipping carrier.
• The package has been shipped.

If your order has already shipped, please refer to our Return & Refund Policy after delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If you notice an error, contact us immediately.

We will make reasonable efforts to update the information before shipment; however, changes cannot be guaranteed once processing has started.

Funkalab is not responsible for delivery delays or failed deliveries caused by incorrect shipping information provided by the customer.

Cancellation Refunds

If your cancellation request is approved before shipment:

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

If an Order Has Already Shipped

Once an order has been shipped:

• It cannot be canceled.
• Shipping charges are generally non-refundable unless required by applicable law or due to our error.
• Customers may request a return after delivery if the order qualifies under our Return & Refund Policy.

Order Refusal

Funkalab reserves the right to cancel or refuse any order in circumstances including, but not limited to:

• Product inventory shortages.
• Pricing or technical errors.
• Payment authorization failure.
• Suspected fraudulent activity.
• Violation of our Terms of Service.
• Incorrect or incomplete customer information.

If an order is canceled by us after payment has been received, a full refund will be issued.

Examples

Example 1 – Cancellation Before Processing

A customer places an order at 10:00 AM ET and contacts Customer Support at 10:20 AM ET requesting cancellation. The order has not entered processing, so the cancellation is approved and a full refund is issued.

Example 2 – Change of Shipping Address

A customer realizes the shipping address contains a typo shortly after placing the order. Customer Support updates the address before processing begins.

Example 3 – Order Already Shipped

A customer requests cancellation after receiving a shipping confirmation email. Because the package has already been shipped, the order cannot be canceled. The customer may request a return after delivery if eligible under the Return & Refund Policy.

Customer Responsibilities

Customers are responsible for:

• Reviewing all order details before completing checkout.
• Providing accurate billing and shipping information.
• Contacting us immediately if changes are required.
• Monitoring email communications regarding order status.

Contact Us

For assistance with order cancellations or modifications, please contact us.

Funkalab

Website: funkalab.com

Email: support@funkalab.com

Business Address:

26 Terry Rd
Gales Ferry, CT 06335-1223
United States

Customer Support Hours:

Monday – Saturday
8:00 AM – 7:00 PM Eastern Time (ET)

Policy Updates

We may update this Cancel / Change Order Policy from time to time to reflect operational changes, legal requirements, or improvements to our customer service.

The latest version will always be available on this page with the updated Effective Date.