Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopReturn Policy
At Funkalab, we want every customer to feel confident, cared for, and fully supported—before, during, and after every order. We understand that sometimes an item just isn’t the right fit, and when that happens, our goal is to make the return experience simple, transparent, and stress-free. The following guidelines explain exactly how returns and refunds work so you know what to expect from beginning to end.
Our return window lasts for 30 days from the day your package is marked as delivered by the shipping carrier. If you decide to return something, please reach out to us within that timeframe and make sure the item is postmarked for return before the 30 days are up. This gives you enough time to look over your purchase, try it, and make sure it’s exactly what you wanted. Once the 30-day period passes, we may no longer be able to accept the item or issue a refund.
To qualify for a return and refund, the item must meet each of the conditions below. Items that fall short of these requirements may be rejected or refunded only partially. This ensures fairness for all customers and helps us maintain product quality.
Return Eligibility Requirements
| Requirement | Description |
|---|---|
| Original Condition | Item must be unused, unworn, and free from damage, stains, odors, washing, or alterations. |
| Intact Packaging | All original packaging components (bags, boxes, protective wraps) must be returned in good shape. |
| Tags Attached | Product must have all original labels, tags, and informational inserts still attached. |
| Proof of Purchase | Receipt, packing slip, or order confirmation email is required to verify your purchase. |
There are certain situations where Funkalab takes full responsibility, and in those cases, you will receive a full refund along with free return shipping. These situations include manufacturing mistakes, printing errors, faulty stitching, visible defects, or any issue that results from our production or fulfillment process. If you receive an item that is not the color, size, design, or style shown on your order confirmation, we will also handle the return at no cost to you. For these issues, simply contact us right away with your order number and clear photos so we can quickly help you.
Some situations, however, are not eligible for refunds or returns. Because many of our products are custom-made or personalized, we cannot accept returns for errors made during the ordering process, such as selecting the wrong size, entering incorrect customization text, or deciding you no longer want the item. Minor color variations caused by screen display differences are also not considered defects.
Below is a quick reference table to make these cases easy to understand:
Return Eligibility Overview
| Situation | Eligible for Return/Refund | Notes |
|---|---|---|
| Manufacturing or printing defects | Yes | Funkalab covers return shipping |
| Wrong item, size, color, or design received | Yes | Must differ from original order details |
| Incorrect custom text submitted by customer | No | We print exactly what is provided |
| Wrong size or color chosen by customer | No | Please review our size guides before ordering |
| Change of mind after receiving the product | No | Applies to non-defective items |
| Minor color differences due to screen settings | No | Slight variations are normal |
When you’re ready to start a return, just email us at support@funkalab.com with your order number and a brief explanation. We’ll reply with the return address and next steps. Customers are responsible for the cost of return shipping unless the issue was caused by Funkalab.
Once your package arrives at our facility, our team will inspect it carefully to ensure it meets the return guidelines. We’ll email you within 3–5 business days to confirm whether the refund has been approved. If everything checks out, your refund will be sent back to your original payment method. Please allow an additional 5–10 business days for your bank or credit card provider to complete the processing.
Shipping fees from the original order are non-refundable, and return shipping costs are only covered when the return is due to our mistake.
If you ever have questions or need help understanding whether your item qualifies for a return, our customer care team is always ready to assist. Simply email support@funkalab.com and we’ll guide you through the process with clarity and support.
Your trust means everything to us. Thank you for choosing Funkalab and for helping us keep our return system smooth and fair for everyone.