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Return to shopRefund Policy
At Funkalab, your trust is at the heart of everything we do. Every order is handled with care, and our refund process is designed to give you clarity, protection, and confidence from start to finish. If something goes wrong, we want you to feel supported and informed throughout the entire experience.
To make things easier, here is a quick overview of how our refund system works:
| Refund Topic | Details |
|---|---|
| Refund Processing Time | Issued within 14 business days after return approval |
| Refund Method | Processed securely through PayPal to your original payment method |
| Eligible Items | Full-priced products that meet inspection criteria |
| Non-Eligible Items | Sale items, discounted items, and cases caused by customer errors |
| Exchanges | Only for defective or damaged items |
| Support Contact | support@funkalab.com |
Our commitment is simple: once your returned item arrives at our facility, our inspection team reviews it promptly. When the item qualifies, we initiate your refund within 14 business days. Please keep in mind that banks and credit card companies may require additional time to finalize the posting of refunded funds.
All refunds are securely handled through PayPal. Even if your original payment was made using a different method, the funds will still be routed back to your original source via the PayPal system. For complete details about billing and payment safety, you may refer to our Billing Terms and Conditions page on the website.
To remain eligible for a refund, your return must satisfy the conditions in our main Return Policy. After your item is received, our Quality Control team will inspect it and send an email confirming whether your refund has been approved or declined. Approved refunds go directly to your original payment method. If a refund is declined due to issues such as wear, missing tags, or ineligible circumstances, we will explain why and help arrange the item’s return to you.
If you are waiting for a refund that has already been approved, we suggest first checking with your bank or credit card provider, as financial institutions often follow internal posting timelines. Should the delay continue, you can contact us at support@funkalab.com and we will help verify the transaction.
Only regular-priced items qualify for refunds. Products purchased on sale, discounted during promotions, or marked as final sale are not refundable. Additionally, refunds are not available for customer-related errors, such as choosing the wrong size or color, providing incorrect custom text, or experiencing minor color differences that naturally occur between screens and printed materials.
Exchanges are available only when an item arrives defective or damaged. To begin an exchange, contact us at support@funkalab.com with your order number and clear photos of the issue. Once the defect is confirmed, we will arrange the return and send a replacement of the same design, size, and product. If the exact item is no longer in stock, we will issue a full refund instead.
For any questions about refunds, delayed transactions, or exchanges for damaged items, you can reach us at:
Address: 1261 Seagrape Cir, Weston, FL 33326, United States
Email: support@funkalab.com
Thank you for choosing Funkalab. We appreciate your understanding and trust in our secure, transparent, and customer-focused refund process.