Frequently Asked Questions (FAQs)

Effective Date: July 10, 2026

Welcome to the Funkalab FAQ page. Here you’ll find answers to the questions we receive most often about ordering, shipping, payments, returns, and customer support.

If you cannot find the information you need, please contact our Customer Support team. We’re happy to help.

Summary

• We currently ship only within the United States.
• Orders are processed within 1–2 business days.
• Standard delivery takes 2–4 business days.
• Standard shipping costs $6.99 per order.
• Returns are accepted within 60 days of delivery.
• Approved refunds are processed within 7 business days.
• We accept Visa, Mastercard, American Express, Discover, and PayPal.
• Customer Support is available Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET).

General Questions

What products do you sell?

Funkalab specializes in women’s handbags designed for everyday use and a variety of personal styles.

Where do you ship?

We currently ship only within the United States.
We do not offer international shipping at this time.

How can I contact Customer Support?

You can reach us using the information below:
Email: support@funkalab.com
Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM Eastern Time (ET)

Orders

When is my order processed?

Orders are processed Monday through Friday.
Orders placed before 5:00 PM Eastern Time (ET) enter the processing queue beginning that business day.
Orders placed after the cutoff time, on weekends, or on public holidays begin processing on the next business day.

Can I change my order after placing it?

Yes, but only before the order enters processing.
Please contact Customer Support as soon as possible. Once processing has started, changes may no longer be possible.

Can I cancel my order?

Orders may be canceled before processing begins.
Once an order has entered processing or has been shipped, cancellation is generally no longer possible.

Shipping

How long does processing take?

Order preparation typically requires:
1–2 Business Days
(Monday–Friday)

How long does shipping take?

Estimated delivery time is:
2–4 Business Days
(Monday–Friday)
Actual delivery times may vary depending on your location and carrier operations.

How much does shipping cost?

Our standard shipping fee is:
$6.99 per order
No shipping tax is charged.

Which shipping carriers do you use?

We ship using trusted national carriers, including:

• USPS
• UPS
• FedEx

The carrier is selected based on operational efficiency and delivery destination.

Will I receive tracking information?

Yes.
Once your order ships, you’ll receive a confirmation email with your tracking number and shipment details.

Payments

Which payment methods do you accept?

We currently accept:

• Visa
• Mastercard
• American Express (Amex)
• Discover
• PayPal

What currency do you use?

All prices are displayed and charged in:
U.S. Dollars (USD)

Is online payment secure?

Yes.
Payments are processed through secure third-party payment providers using industry-standard encryption.
For security reasons, we do not store complete credit or debit card information on our servers.

Returns & Refunds

What is your return policy?

We offer a 60-day return period from the date your order is delivered.
Returned items must meet the conditions described in our Return & Refund Policy.

Is return shipping free?

Yes.
If your return request is approved, we will email you a prepaid return shipping label at no cost.
Simply download, print, and attach the label to your package.

How long does a refund take?

Approved refunds are processed within:
7 Business Days
after the returned item has been received, inspected, and approved.
Your bank or payment provider may require additional processing time.

Do you charge restocking or storage fees?

No.
We do not charge:

• Restocking fees
• Storage fees
• Return handling fees for approved returns

Products

Are the product photos accurate?

We make every effort to display products accurately.
However, slight color differences may occur due to monitor settings, lighting, or device displays.

What should I do if I receive a damaged or incorrect item?

Please contact Customer Support as soon as possible.
Include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging (if applicable)

We will review the situation and provide an appropriate solution.

Privacy & Security

Is my personal information protected?

Yes.
We use reasonable administrative, technical, and organizational safeguards to help protect your personal information.
Please refer to our Privacy Policy for complete details.

Do you use cookies?

Yes.
Our website uses cookies and similar technologies to:

• Improve website functionality
• Remember your preferences
• Analyze website performance
• Support website security

You can manage cookie settings through your browser.

Customer Support

How can I contact Funkalab?

Store: Funkalab
Website: funkalab.com
Email: support@funkalab.com
Business Address:
26 Terry Rd
Gales Ferry, CT 06335-1223
United States
Customer Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM Eastern Time (ET)

Still Need Help?

If your question is not answered on this page, please contact our Customer Support team.

We’ll respond as quickly as possible during our normal business hours and will do our best to assist you with your order, shipping, returns, payments, or any other inquiries.