Return & Refund Policy

Effective Date: July 10, 2026

At Funkalab, customer satisfaction is important to us. This Return & Refund Policy explains the conditions, procedures, and timelines for returning eligible products purchased through funkalab.com. Please read this policy carefully before making a purchase.

Summary

• Returns are accepted within 60 calendar days from the date of delivery.
• Refunds are processed within 7 business days after the returned item has been received, inspected, and approved.
• Return shipping is free for approved returns.
• A prepaid return shipping label will be sent by email after the return request is approved.
• No restocking or storage fees are charged.
• Returned items must meet the eligibility requirements outlined in this policy.
• Refunds are issued to the original payment method unless otherwise required by law.

Return Eligibility

You may request a return within 60 calendar days after your order has been delivered.

To qualify for a return, the item must:

• Be returned within the 60-day return period.
• Be in its original condition.
• Be free from intentional damage or misuse.
• Include all original accessories, packaging, tags, and documentation, if applicable.
• Not fall under the list of non-returnable items described below.

Proof of purchase, such as an order number or purchase confirmation, is required.

Non-Returnable Items

Returns cannot be accepted for:

• Items intentionally damaged after delivery.
• Products showing signs of abnormal use, abuse, or unauthorized modification.
• Items missing essential components originally included with the purchase.
• Products returned beyond the 60-day return period, unless otherwise required by applicable law.

If a returned item does not meet the eligibility requirements, it may be returned to the customer without a refund.

How to Request a Return

To begin a return:

• Contact our Customer Support team.
• Include:
  • Order number
  • Customer name
  • Email address
  • Reason for the return
  • Photos of the item if it is damaged or incorrect (when applicable)
• Wait for return authorization.
• If approved, a prepaid return shipping label will be sent to your email.
• Download and print the label.
• Securely package the item and attach the label.
• Deliver the package to the designated shipping carrier.

Returns sent without prior authorization may experience processing delays or may not be accepted.

Return Shipping

Approved returns include a prepaid return shipping label.

Return Shipping Information

No hidden handling or processing charges apply to approved returns.

Inspection Process

After your returned package arrives, we will inspect the item to verify that it meets the return requirements.

Inspection may include:

• Verification of the returned product.
• Condition assessment.
• Confirmation that included accessories and components are present.
• Confirmation that the item qualifies under this policy.

Customers may be contacted if additional information is required.

Refund Policy

Once the return has been approved after inspection, your refund will be processed.

Refund Information

Depending on your financial institution, it may take additional time for the refunded amount to appear in your account.

Original shipping charges paid during checkout, if any, are generally non-refundable unless otherwise required by law or if the return is the result of our error.

Exchanges

If you receive:

• The wrong item
• A defective product
• A product damaged during delivery

Please contact us promptly.

If eligible, we will arrange an exchange or another appropriate resolution at no additional cost to you. Exchange requests are subject to product availability.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Order number
• Description of the issue
• Clear photographs of the item and packaging
• Any additional information requested by our support team

We will review the claim and provide an appropriate solution.

Late or Missing Refunds

If you have not received your refund after the refund processing period:

• Verify your bank account or payment method.
• Contact your credit card provider or financial institution, as posting times may vary.

If the refund still cannot be located, please contact our Customer Support team.

Return Refusal

A return may be declined if:

• The return request is submitted after the 60-day return period.
• The returned item does not satisfy the eligibility requirements.
• The product has been intentionally damaged or altered.
• Fraudulent activity or abuse of the return policy is suspected.

If a return is declined, the item may be returned to the customer.

Example Return Scenarios

Example 1 – Eligible Return

A customer receives a women’s handbag, decides it is not suitable, submits a return request within 60 days, receives an approved prepaid shipping label by email, and returns the unused item. After inspection, the refund is issued within 7 business days.

Example 2 – Incorrect Item

A customer receives the wrong handbag model. After contacting Customer Support and providing the order information, the return is approved, a prepaid shipping label is issued, and the correct resolution is arranged at no additional cost.

Example 3 – Damaged During Delivery

A handbag arrives with visible shipping damage. The customer submits photographs and order details. After verification, an exchange or refund is processed according to this policy.

Customer Responsibilities

Customers are responsible for:

• Providing accurate order information.
• Packaging returned items securely.
• Using the provided prepaid return label.
• Sending only authorized return items.

Contact Information

If you have questions about returns, refunds, or exchanges, please contact us.

Funkalab

Website: funkalab.com

Email: support@funkalab.com

Business Address:

26 Terry Rd
Gales Ferry, CT 06335-1223
United States

Customer Support Hours:

Monday – Saturday
8:00 AM – 7:00 PM Eastern Time (ET)

Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, operational procedures, or applicable legal requirements.

The most current version will always be published on this page with the updated Effective Date.